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Gatherings Oman
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Home » Frequently Asked Questions

Frequently Asked Questions

Below you'll find answers to the most commonly asked questions regarding Gatherings products and services

  • Are all items in stock?

    Most of our items are in stock and ready for delivery. However, certain items are available by order only. Items by order will take approximately 2-3 weeks for delivery. Allow sufficient time when placing your order to have it arrive on time for your party.

  • How do I know if something is in stock?

    The item that is out of stock or available by order will be specified on our system.

  • Is there a shipping charge for non-stocked items?

    Yes, any item that requires 3-4 day delivery, a shipping charge of minimum OMR 5.00 will be applied.

  • How do I pay for my order?

    Once you have made your final selection and added all the products to your shopping cart, you need to click on the “checkout” link. The only payment option available at this moment is “direct cash”. We do not accept credit cards, checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.

  • Do I require to pay an advance payment for my order?

    A 50% advance payment is applicable on all orders.

  • What is the save button on the checkout page?

    If you decide to postpone your purchase till a later date, the save button stores all your order’s information in the shopping cart for future retrieval.

  • How do I retrieve my saved shopping cart?

    Once you have saved your order at the check out page, you can retrieve your shopping cart from “My Account” tab. Select the option “Order History”. Your saved order will be displayed on the screen. Click on the saved order and continue shopping or proceed to checkout.

  • How can I view/print my order invoice?

    Your invoice will appear on the last page after you have successfully completed your purchase for printing. However, an invoice will be e-mailed to you automatically once your order has been received. Once your order has been dispatched from our site, you can also view the details of your order and print from “My Account” tab. Select “Order History” and click on the most recent order and your invoice will appear. Click on the printer icon to print your invoice.

  • Who do I contact to find out the status of my order?

    Give us a call directly at 968 96053270/968 96053280 or use the “Contact Us” page to email us and we'll get back to you as soon as possible.

  • How long does it usually take for the order to be processed?

    On the majority of the cases, orders in stock are ready to be collected or delivered within three business days.

  • How will my order be delivered?

    We offer three delivery options from a drop-down menu on the billing page:

    • Pickup: Local customers can come and collect directly from us at a mutually agreed time. Our customer service will contact you via e-mail for directions to pick up your order.
    • Delivery: You can choose to have your order directly delivered to your home for an additional fee according to the delivery location. One of representatives will contact you with instructions on how to set up a delivery for a location beyond Maabela.

    See the Costs Here

    • Shipping: International customer or local customers who choose this option, our customer service will quote you shipping charges after you place your order. We will not ship any international/regional package without your e-mail approval of the shipping cost. All international shipments are sent via Oman Post or a Priority delivery Service. The fees will be as per those charged by the postal or shipping agency. Estimated delivery time is 5-7 business days, so please order well in advance to insure that your order arrives in time.
  • Can I place an order without registering my account?

    Yes. You can checkout as a guest. The system will allow you to checkout without opening an account. We highly recomend you to open an account ast he registration will not take more than a few minutes of your time. Once you have registered with us, your information will be saved which will make your shopping experience much faster on your next visit.

  • How do I register for an account?

    Simply press the "Login" button on home page and click on the "New User" link. To Sign Up, just fill in all your information in all the required fields and then click "submit".

  • What should I do if I forget my password?

    If you are a registered user and have forgotten your password, go to the Login page and click on the "forgot password?" link. Then type in your Login Name or your default E-mail address and click on submit. We will send your password to your default E-mail address.

  • Can I place an order over the phone?

    Yes. You can contact us directly on 968 96053270/968 96053280 to place your order over the phone.

  • Where can I pick up my order?

    Once you have placed your order, one of our representatives will contact you with pickup instructions or you can directly call 968 96053270/968 96053280 for pickup directions. You can also look at the location map on the website for directions.

  • Are your prices fixed?

    Yes, the prices displayed on our websites are the prices that will be applied to all customers. Gatherings prides itself on looking after the customer’s best interest by making available the widest range of products and services in Oman with the most reasonable rates in the market. Not only do we provide you with exclusive services, but we do it for the lowest possible fees. Give us a chance and you will be pleasantly surprised by both, our exceptional services and prices!!!

  • Are the prices displayed online apply to corporate events?

    No. Prices for corporate events differ based on the number of attendees, logistics, duration and the venue. A proposal along with a quote is sent our for approval. Once a confirmation is received, the order is processed.

  • What happens if the order is incorrect or damaged?

    Contact us immediately to resolve your issue as soon as possible if you receive incorrect or damaged items or if your order is incomplete. All claims must be made within 3 business days from the receipt of your order. Claims reported after 3 business days will not be accepted. Please report any incorrect/missing/damaged items to us by telephone or e-mail. Make sure to include your order number in the subject line of your email.

  • What is your return policy?

    We accept returns on merchandise within a 7 day period. Merchandise should be in its original condition and unopened. Customer satisfaction is our main goal.

    Read Privacy and Policy here

  • What is your cancellation policy?

    A 20% cancellation fee of the total order is applicable on all supplies and services two days in advance. No refund will be applied on the day of the event.

  • Do you ship internationally?

    Yes, we can ship your order to any country. International orders can be shipped to you via Oman Post or through a Priority Delivery Service. The fees will be as per those charged by the postal or shipping agency.

  • Do you provide helium filled balloons?

    Yes, we provide a great variety of top quality helium filled balloons, with over 30 different shades to choose from so that your event is perfectly coordinated. You have the choice of having the balloons delivered to your location or picking them up from us.

  • Do you provide licensed character Mylar balloons?

    Yes, we provide 18" and jumbo size Mylar balloons. To view our full selection of Mylar balloons, click the "Balloons" link.

  • Are the Pinatas sold filled?

    No, the pinata price is without filling. If you require the pinata to be filled, a separate charge will be applicable.

  • Do I need to pay a deposit for rental equipment?

    A 20% deposit fee on total rentals or a minimum of OMR 5.00 is applicable on all our rentals. The deposit is refundable upon return of equipment of same condition.

  • Do I have to clean the rental equipment?

    Yes, all equipment needs to be cleaned before being returned to us (except for linen). The equipment should be returned in the same condition it was given to the customer. Goods that were used need to be washed or cleaned as appropriate. A cleaning fee will be charged if goods are returned dirty.

  • Do I have to wash linen?

    No. Linen is the only rental item that can be returned without previous washing. However, ensure any excess food or table scatters have been shaken off prior to returning it to us.

  • Can you recommend a caterer?

    We work in conjunction with top local chefs, which cater to exclusive clientele and are able to provide you from basic children’s finger foods to five star quality delicacies to satisfy even the most demanding palates at extremely reasonable fees. We stand 100% behind our catering and will ensure that you are satisfied with the service. Please refer to the different menus listed under our “Catering” Link on our website to view some of the selections we offer you. Schedule a free appointment with one of our team to discuss your requirements and we will further explain your many options. Inform us if you need professional serving staff to be present at the event. Charges will vary according to the type of function, length, and number of attendants required.

  • If I decide to request one of your theme parties, how soon should I reserve party services?

    We recommend making a reservation at least 2 weeks in advance, preferably three. You may call or email with your choice of party theme and date. All requested information e.g. guest list, head count, dress sizes must be in 7 days in advance in order to provide enough lead time for preparations of personalized items.

  • What is the pricing on these Themed Parties?

    We have listed prices on our Themes; however prices start as low as OMR 150 for 8 guests for a 1.5 hours party. No party budget is too small so please call us for information.

  • What if I have a request for a particular party theme?

    Call or email us with your theme request and we will gladly assist to make your imagination come to life.

  • Are cancelllation/reschedule allowed?

    Gatherings will consider reschedule a party when a valid reason is provided by the client. If a client decides to cancel a party, we will impose a OMR 30 cancellation fee that will be applied for your next party.

  • How many guests may I have for your theme parties?

    Our packages start with 8 children. For an additional charge, children may be added. If less than 8 children show up, you will be charged for 8 children. In order to make your party a success while remaining within the time limit, groups of more than 15 children will require an additional hostess at a cost of OMR 30.

  • Is face painting included?

    We offer face painting or mini-make up session. Parents who do not wish their children to be face painted or make-up applied should notify the client and the client should give us sufficient notice prior to the party.

  • In case we damage by accident one of your rental products or a child gets hurt, who will be liable?

    The Client will be held responsible for the safekeeping of both the guest and the equipment. In the event of damages or loss of our rentals, the financial responsibility lies entirely on the Client.

Close

We hope to have answered most of your questions. Feel free to contact us for any further queries or clarification. Our friendly staff will assist you in any possible way.

 

 

 

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